Refund policy
RETURN & REFUND POLICY — GCI TIRES Groupe De Commerce Intercontinental Inc. Last updated: April 2026
ELIGIBLE RETURNS We accept returns on tire orders that meet all of the following conditions:
- Tires are unused and unmounted
- Tires show no signs of road contact or installation
- Return request submitted within 30 days of delivery date
- Original packaging is intact
NON-RETURNABLE ITEMS
- Mounted or installed tires
- Tires showing any signs of use or road contact
- Tires damaged due to improper installation or storage by the customer
RETURN PROCESS
- Email Email: info@gcitires.ca with your order number and reason for return
- We will issue a Return Merchandise Authorization (RMA) number and shipping instructions
- Return shipping costs are the customer's responsibility unless the product is defective or an error occurred on our part
- Once received and inspected, refunds are processed within 5 to 7 business days to your original payment method
DEFECTIVE OR INCORRECT PRODUCTS If you receive a defective or incorrect product, contact us immediately at Email: info@gcitires.ca or (438) 402-6616. We will arrange pickup and provide a full replacement or refund at no cost to you.
EXCHANGES To exchange for a different size or model, submit a return for the original item and place a new order.
CONSUMER RIGHTS — QUEBEC Consumers in Quebec are protected under the Consumer Protection Act (Loi sur la protection du consommateur). For more information contact the Office de la protection du consommateur at opc.gouv.qc.ca.
CONTACT Groupe De Commerce Intercontinental Inc. (GCI Tires) 1014 Chemin Des Conifères, Rouyn-Noranda, Quebec J0Z 3J0 Phone: (438) 402-6616 Email: Email: info@gcitires.ca Website: gcitires.com